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Refund and Returns Policy

Overview

Our policy on reporting defective or damaged items lasts 30 days. If 30 days have passed since the date of delivery, we can no longer offer a refund or replacement.

To be eligible for a replacement or refund, the item must be reported as defective, damaged, or misprinted. The item must be unused (other than for the purpose of identifying the defect) and must be returned in the original packaging if requested by our team.

We do not accept returns or exchanges for products due to customer error, such as ordering the wrong size, color, or simply changing your mind, as every item is custom-made specifically for you.

Non-Returnable Items (Customer Error):

• Items returned due to wrong size ordered.
• Items returned due to customer preference (change of mind).
• Downloadable software products.
• Gift cards.
• Certain personal care items (for hygiene reasons).

To complete your claim, we require a photograph of the defect or damage, along with your order number as proof of purchase.

Please do not send your purchase back to the print provider or manufacturer. All approved returns must be mailed to the address provided by our customer support team.

There are certain situations where only partial refunds (or discounted re-orders) may be granted:

• Any item that is damaged or missing parts for reasons not due to our error (e.g., damage caused during return shipping).
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return for a damaged item is received and inspected (if requested), we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If your claim is approved (due to defect or damage), your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within {7-14 } business days.

Late or Missing Refunds

If you haven’t received an approved refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items may be eligible for refund/replacement due to damage. Sale items are subject to the same strict criteria for defects.

Exchanges

We only replace items if they are defective or damaged. We do not offer exchanges for wrong sizes or colors ordered by the customer.

If you need to exchange an item for the same item because it arrived damaged, send us an email at {email address} with a photo of the defect. We will then provide instructions on whether to return your item to: {physical address} or dispose of it.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return claim (if approved due to defect). Once the item is confirmed defective, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your approved claim.

Shipping Returns

To return your product for an approved defect or damage claim, you should mail your product to: Whouwear.com LLC 99 Wall st Ny,NY 10001

For returns approved due to defect/damage: We will cover the cost of shipping or provide a free replacement without requiring the return, as determined by our support team.

For unapproved returns (e.g., wrong size): You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your replacement product to reach you may vary.

If you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at Support@whouwearfor questions related to claims, refunds, and replacements.