Refund and Return Policy
9/28/2023
This Refund and Return Policy describes the terms and conditions for refunds and returns for purchases made on Whouwear.com (“we,” “us,” or “our”). Please read this policy carefully before making a purchase. By making a purchase, you agree to the terms outlined in this policy.
1. Refunds
1.1 Eligibility: We offer refunds for eligible products within [number of days] days from the date of purchase. To be eligible for a refund, the following conditions must be met:
– The item must be unused, in its original condition, and in the original packaging.
– The item must be accompanied by the original receipt or proof of purchase.
– The return must be initiated within the specified timeframe.
1.2 Refund Process: To request a refund, please contact our customer service team using the contact information provided at the end of this policy. We will guide you through the return process and provide instructions for returning the item. Once we receive and inspect the returned item, we will process the refund. Please note that shipping fees and any applicable taxes or duties are non-refundable.
1.3 Refund Methods: Refunds will be issued in the original form of payment used for the purchase. Depending on your payment method and financial institution, it may take [number of days] for the refund to be reflected in your account.
2. Returns
2.1 Eligibility: We accept returns for eligible products within [number of days] days from the date of purchase. To be eligible for a return, the following conditions must be met:
– The item must be unused, in its original condition, and in the original packaging.
– The item must be accompanied by the original receipt or proof of purchase.
– The return must be initiated within the specified timeframe.
2.2 Return Process: To request a return, please contact our customer service team using the contact information provided at the end of this policy. We will provide you with instructions for returning the item. Please note that you may be responsible for return shipping costs unless the return is due to our error or a defective product.
2.3 Return Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return is approved, we will process the return and issue a refund according to the refund methods outlined in section 1.3.
3. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item following the return process outlined above. You can then place a new order for the desired item through our e-commerce store.
4. Contact Us
If you have any questions, concerns, or requests regarding our refund and return policy, please contact our customer service team using the following contact information:
Whouwear.com LLC
244 5th avenue #f208
[New York,N Y 10001
info@whouwear.com
1-888-who-wear
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.